AI Enablement Analyst
$120,000–$140,000 year
HybridNew York City, New York, United States or New York, United States
Job Summary
Own the Firm's core AI legal applications by triaging attorney inquiries, troubleshooting usage issues, and escalating to vendors or internal teams as needed. Stay current on product releases, feature launches, and licensing changes, then translate updates into clear guidance for attorneys and leadership. Partner with IT, KM, Innovation, Security, Risk, and business stakeholders on adoption, use-case development, and testing of new integrations with document systems and Microsoft 365. Track usage, adoption, feedback, and business value to identify ROI improvement opportunities while maintaining governance, documentation, policies, and training materials. Serve as the primary coordination point for vendor issue management and user enablement communications. This role supports the firm's AI strategy within a fast-paced, 24x7 technology department in our New York office with a hybrid schedule.
Required Qualifications
- A Bachelor's degree or equivalent work experience
- Minimum 2 years' experience in a professional services environment
- A general understanding of IT systems, networking and computer software
- Proficiency in Microsoft Office and similar productivity tools
- Ability to manage priorities and adjust projects based on customer or management feedback
- Creativity, enthusiasm, strong analytical skills and eagerness to take on responsibility and learn new skills
- Ability to excel in a fast-paced, dynamic, 24x7 technology department
- Ability to work additional hours, as needed
- This position is located in our New York office, and currently has a hybrid work schedule, but that is subject to change
Desired Qualifications
- Experience in Legal, Financial or Technology Consulting industries preferred
- Knowledge of Legal industry-specific software applications preferred, such as: document management, knowledge management, document review, contract analysis, enterprise search, time tracking, etc.
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