AI Deployment Lead
$165,000–$195,000 year
HybridNew York City, New York, United States
Job Summary
Own trial execution from customer intake through results delivery, partnering with Sales, Customer Success, Product, Engineering, and Quality to translate ambiguous needs into clear operational requirements and success metrics. Diagnose performance drivers by tracking batch completion rates, trial success rates, and turnaround times, then surface commercially relevant insights to inform expansion opportunities and deployment readiness. Build repeatable systems using AI tools and automation to reduce manual effort, creating playbooks, dashboards, and handoff processes that make trial operations consistent, measurable, and scalable. Report to the Director of Agent Operations in a hybrid in-office model in New York, NY.
Required Qualifications
- 7+ years of relevant experience in operations, strategy and operations, product operations, implementation, technical solutions, customer operations, consulting, or another execution-heavy environment
- Experience owning complex workflows, customer deployments, internal systems, operational processes, or cross-functional initiatives end-to-end
- Experience operating in a customer-facing or commercially visible environment where quality, speed, communication, and outcomes all matter
- Strong ability to define metrics, diagnose quality or performance issues, and communicate outcomes clearly
- Demonstrated ability to work cross-functionally across Sales, Customer Success, Product, Engineering, Quality, or Operations
- Strong analytical judgment and comfort using spreadsheets, dashboards, structured analysis, or operational data to investigate problems and drive decisions
- Experience using AI tools, automation, dashboards, spreadsheets, or workflow systems to improve operational quality, speed, visibility, or repeatability
- Based in New York, NY
- Hybrid in-office model
Desired Qualifications
- Experience in healthcare, revenue cycle management, call center operations, marketplace operations, workflow automation, or other operationally complex environments
- Experience with AI-enabled workflows, automation, QA/QC systems, workflow tooling, routing logic, or data-heavy operations
- Experience in implementation, technical customer success, product operations, pre-sales/post-sales solutioning, or consulting
- Experience in a high-growth startup or scaling environment where processes and systems are still being built
- Experience partnering with offshore teams, BPOs, vendors, or external delivery partners
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