AI Delivery Lead
RemoteUnited Kingdom or United States
Job Summary
Own client delivery end-to-end, leading engagements from problem definition through production deployment. Translate ambiguous business needs into concrete AI solutions by working with legal teams to spec engineering deliverables and design AI-native workflows that integrate human and AI collaboration. Get hands-on with the product by configuring systems, curating knowledge sources, writing prompts, and validating outputs against real-world data. Drive integrations and architecture decisions regarding APIs, data flows, and security requirements while running enablement workshops to train users on AI capabilities and limitations. Help shape Harbor Labs' ground-floor operations, defining how we work and what we build next. This role sits at the intersection of engineering and clients, requiring deep legal domain experience, hands-on AI implementation skills, and the ability to navigate ambiguity in risk-averse environments.
Required Qualifications
- You define problems, not just solve them.
- You don't build to spec.
- You challenge assumptions, ask hard questions, and carve a path through unstructured, complex problem spaces.
- You can develop a vision when there isn't one.
- You've shipped AI products or implementations.
- You understand how these systems actually work: RAG architectures, agentic workflows, prompt engineering, evaluation methods.
- You've seen what breaks in production.
- You're deeply fluent in AI, but not captured by hype.
- You follow what's happening in the space closely and understand current best practices.
- You also know how to separate signal from noise when every vendor is claiming to be the next breakthrough.
- You hold current model-provider credentials.
- Anthropic Academy certifications (AI Fluency: Framework & Foundations, Claude Code, Building with the Claude API, Model Context Protocol) are a strong plus, and current OpenAI Academy coursework counts too.
- This is a real signal for us, not a checkbox: it shows you're building with today's tools.
- You're technical-adjacent, not afraid of code.
- You don't need to be writing Python all day, but you can read an API doc, understand a system architecture diagram, and have an intelligent conversation with engineers about tradeoffs.
- You can run a room.
- Workshops, executive presentations, working sessions with skeptical users.
- You're comfortable leading conversations at any level.
- You're relentlessly practical.
- You care about what actually works in production, not what sounds impressive in a deck.
- You're comfortable with ambiguity.
- Harbor Labs is new.
- The market is evolving.
- You'll need to figure things out without a playbook.
Desired Qualifications
- Background in legal technology, legal operations, or enterprise software
- Experience at a product company (PM, solutions engineering, customer success)
- Hands-on experience with a broad range of AI development tools and LLM APIs
- Experience in consulting or professional services environments
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