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AI Delivery Lead, Asia
Hybrid · Singapore, Singapore
Job Summary
AI Delivery Lead, Asia will drive business-led AI and GenAI initiatives across Manulife’s Asia markets. The role involves collaborating with business sponsors, product owners, local AI teams, IT, Data, Finance, PMO, and global stakeholders to first understand the business problem, then shape what the AI-enabled solution should achieve, define the MVP, delivery plan, governance path, adoption approach, KPI framework, and value-realization plan. Emphasis on strong business judgment, structured problem solving, stakeholder influence, and disciplined delivery; technical understanding is helpful but the role is not a solution architect, developer, or detailed requirements analyst. Responsibilities span problem framing, MVP/concept shaping, program reporting, budget and benefit tracking, KPI discipline, cross-functional stakeholder alignment, and bringing structure to ambiguity, with a hybrid working arrangement in Singapore.
Required Qualifications
- 8–10 years of experience in business consulting, transformation delivery, project/program management, digital delivery, product management, strategy execution, or related roles
- Business consulting or transformation delivery background, rather than a traditional IT project management profile
- Experience working across complex regional or multi-market environments, with the ability to influence stakeholders across business, technology, finance, and PMO teams
- Experience supporting technology, digital, GenAI-related initiatives is preferred
- Experience supporting business cases, cost tracking, revenue / benefit tracking, KPI reporting, or portfolio governance is preferred
- Experience in financial services or insurance transformation, especially across distribution, operations, underwriting, claims, or contact center functions, is an advantage
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