AI Cloud Operations Technologist
$62,000–$141,000 year
On-siteMcLean, Virginia, United States
Job Summary
Build, configure, test, and deploy AI-enabled workflows for enterprise cloud operations while implementing automation to improve monitoring, service request handling, and configuration management. Support cloud service provider native AI capabilities and MCP-enabled integrations that allow models to interact with enterprise services under appropriate governance. Respond to service management requests with accuracy and professionalism, then document recurring issues, solution steps, workflow patterns, and internal user guidance. Analyze service tickets, usage metrics, and user feedback to identify process improvement opportunities and optimize workflows across cloud operations and service management teams. Participate in solution testing, validation, and troubleshooting, while collaborating with senior team members to ensure solutions are secure, usable, and aligned with enterprise standards. Communicate status, risks, and recommendations clearly to stakeholders.
Required Qualifications
- Experience supporting cloud operations, automation, service management workflows, or enterprise technology delivery
- Experience working with a major cloud service provider environment
- Experience supporting AI-enabled tools, automation platforms, workflow solutions, or enterprise service delivery capabilities
- Experience working with service management systems such as ServiceNow
- Ability to troubleshoot technical issues and support operational workflows in a structured environment
- Ability to create clear documentation, KB articles, user guidance, process notes, and technical support materials
- Ability to review tickets, usage data, feedback, and process gaps to identify improvements
- Ability to collaborate with technical and non-technical stakeholders
- Ability to follow operational, security, and change management processes
- Ability to pay strict attention to detail
- Ability to learn new tools quickly
- Bachelor's degree
Desired Qualifications
- Experience with cloud monitoring, incident response, configuration management, or operational automation
- Experience using cloud-native AI, automation, monitoring, or security capabilities
- Experience with APIs, integrations, MCP, or enterprise workflow automation
- Experience supporting change management, governance, approval workflows, or audit-ready operational processes
- Experience creating training materials, job aids, process documentation, or internal support resources
- Experience working in consulting, technical support, customer success, cloud operations, or enterprise service delivery environments
- Possession of strong analytical skills
- Possession of strong written and verbal communication skills
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