AI & CCaaS - Manager
On-siteMonterrey, Nuevo León, Mexico or Mexico City, Mexico City, Mexico
Job Summary
Analyze client needs and lead the analysis and implementation of business applications to optimize operational efficiency. Manage project planning, budgeting, execution, and completion while guiding teams in software integration and providing training for seamless adoption. Develop strategic plans to drive business transformation, maintain quality and timelines, and mentor staff to enhance skills and professional growth. Address client and stakeholder conflicts while upholding firm standards and promoting innovative technologies. Work within the Commercial & Service Excellence practice at PwC Acceleration Center Mexico with up to 20% travel.
Required Qualifications
- At least a Bachelor's degree
- At least 5 years of experience
- Oral and written proficiency in English
Desired Qualifications
- Master's or Masters of Business Administration degree
- Proficiency in business data analytics and transformation
- Strategic planning and project management skills
- Coaching and developing team members
- Implementing technology solutions to enhance client service delivery
- Embracing change and innovation in business applications
- Analyzing complex systems to identify improvement opportunities
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.