AI & Business Transformation Lead - Executive Director - Tech COO
On-siteMumbai, Maharashtra, India
Job Summary
Partner with Technology, Operations, and COO leadership to identify high-value transformation, automation, and AI opportunities. Lead divisional engagement initiatives as a trusted advisor on process optimization, GenAI adoption, and efficiency strategies. Drive adoption programs across Global Centers through governance, enablement, communications, and metrics reporting. Facilitate workshops, hackathons, promptathons, and roadshows to accelerate innovation and solution reuse. Lead process re-engineering and transformation initiatives using Lean, Six Sigma, Process Mapping, and Automation methodologies. Develop executive presentations, business cases, dashboards, and KPIs to track progress and demonstrate value realization. Partner with AI, Automation, and Platform teams to scale adoption of GenAI, Power Platform, and UiPath. Build cross-functional relationships and influence stakeholders across multiple business units and geographies to deliver strategic outcomes.
Required Qualifications
- Process Optimization, Business Transformation or Operational Excellence expertise
- Strong understanding of Generative AI, AI adoption and change management
- Experience with process re-engineering, Lean, Six Sigma, Process Mapping and Process Mining
- Knowledge of automation and low-code platforms such as UiPath, Microsoft Power Platform and related automation/workflow technologies
- Executive communication and presentation skills
- Strong stakeholder management and influencing capabilities
- Data-driven decision making, metrics, and reporting experience
- Program and project management skills with ability to drive outcomes across complex organizations
- Bachelor's degree in Engineering, Technology, Business, Operations, or a related field
- 10+ years of experience in Consulting, Transformation, Process Improvement, Technology Strategy, Automation, AI Enablement, or Operational Excellence
- Experience working with senior leadership and managing cross-functional transformation programs
- Demonstrated track record of driving adoption, efficiency improvements, and measurable business outcomes
Desired Qualifications
- Master's degree
- Certifications in Lean Six Sigma, Agile, Process Improvement, Automation, or AI technologies
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