AI Automation Specialist
RemoteMexico
Job Summary
Gather requirements with business teams, translate them into technical specifications, and train end-users on AI agent functionality. Design, configure, and deploy AI agents using BotDojo, implementing workflows and conversation flows based on business needs. Provide ongoing technical support, maintain documentation, and track performance metrics to identify optimization opportunities. Integrate agents with existing systems using Python or JavaScript, ensuring compliance with data privacy standards and security guidelines. This role supports Mitratech's global team of 20,000 clients across 160 countries by bridging business requirements with technical execution for complex legal, risk, and HR automation solutions.
Required Qualifications
- Residing in Mexico
- Experience in defining clear prompts for complex agents
- Experience in debugging and tweaking prompts
- Intermediate level in Python, JavaScript, or similar languages for automation, data processing, and system integrations
- Basic to intermediate understanding of conversational AI, chatbot frameworks, and agent workflow design principles including but not limited to guard rails, evaluations, etc.
- Basic to intermediate skills in working with REST APIs, webhooks, and system integrations
- Basic knowledge of SQL and database concepts for data retrieval and agent connectivity
- Willingness to learn or basic familiarity with the platform's interface, configuration options, and deployment processes
- Effective oral, written and interpersonal communication skills
Desired Qualifications
- Bachelor's degree in Computer Science, Engineering, Mathematics, Business Management or a related field preferred
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