AI & Automation Manager
On-site · Truro, England, United Kingdom or Newquay, England, United Kingdom
Job Summary
Lead AI & automation initiatives across a multi-site hospitality group, identifying opportunities and implementing practical AI and automation solutions across front office, reservations, housekeeping, finance, marketing, and HR. Translate technical concepts into actionable plans, manage AI governance and security, build and maintain an ROI-focused AI roadmap, oversee integrations (PMS, CRM, finance, marketing tools), and drive adoption through training and change management to improve guest experience and operational efficiency using tools like Microsoft Copilot, Power Platform, and Power BI.
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