AI Agent Product Manager, Client Product Management Group - Business Support Development Department (BSD)
HybridTokyo, Tokyo, Japan
Job Summary
Define the mid-to-long-term vision and roadmap for Rakuten AI for RMS, planning and proposing new features leveraging AI technology. Understand merchant needs to define requirements, prioritize development, and manage project scope, budget, and timelines. Drive prompt design and evaluation to improve AI response quality, while analyzing usage data, conducting A/B tests, and planning User Acceptance Testing. Strengthen collaboration with Sales and Customer Support teams, work closely with lead engineers, and continuously improve the product based on customer feedback. Monitor post-release performance, address issues, and create user education content. Lead cross-functional teams in a hybrid environment across Tokyo, Osaka, and Sendai to drive the strategic growth of this AI chat function for Rakuten Ichiba merchants.
Required Qualifications
- Over 5 years of experience as a Product Manager or in a similar role
- Ability to analyze business requirements and translate them into system definitions and requirements specifications
- Ability to identify issues within your product and propose solutions
- Excellent communication skills (business-level Japanese required)
- Logical thinker who makes decisions based on data
- Adaptable in highly uncertain environments
- Able to lead cross-functional teams
- Able to make proposals with a clear sense of business impact
- Experience developing AI products on Japan's largest e-commerce platform
- Product management of a service used by a large number of merchants on Rakuten Ichiba
- Product planning and development using cutting-edge AI technology
- Experience developing growth strategies for a service with a massive user base
Desired Qualifications
- Strong interest in AI technology and eagerness to keep learning
- Ability to improve products with a user-centric mindset
- Product management experience with AI-powered systems (especially chatbots, RAG, or LLM-based products)
- Product management experience with features centered on generative AI or conversational AI
- Experience designing quality evaluation criteria for AI outputs, and driving post-release validation and improvement cycles
- Experience designing mitigation strategies for LLM hallucination and misoutput risks
- Experience with B2B SaaS products
- Experience working on an e-commerce platform or marketplace
- Background in system or product development
- Experience owning and driving initiatives tied to budgets or KPIs
- Experience improving internal operations
- Experience leading a small team
- Data analysis experience using BI tools (Tableau, Looker, etc.)
- Data extraction and analysis skills using SQL
- Ability to communicate in English
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