AI Agent Engineer
On-siteBengaluru, Karnataka, India
Job Summary
Design, integrate, and deploy enterprise-grade Voice and Chat AI agents and AI Copilots by configuring integrations, designing prompts, and setting up telephony routing. Act as the primary technical partner for customers, leading demos, gathering feedback, and guiding solutions from concept to production. Own the end-to-end lifecycle of agent delivery, including testing, client demos, deployment, and ongoing iteration while collaborating with product teams to resolve platform gaps. Translate customer requirements into actionable solutions using Python, JavaScript, or similar for scripting and API integrations with CRMs, knowledge bases, and iPaaS providers.
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related technical field
- 3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands-on delivery of AI/LLM-based solutions
- Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non-technical audiences
- Must have strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.)
- Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.)
- Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization
- Programming experience in Python, JavaScript, or similar for scripting and integrations
- Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems
Desired Qualifications
- Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus
- Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus
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