AI Agent Developer, ServiceNow
$30,000–$30,000 year
On-siteMiami, Florida, United States
Job Summary
Design and maintain intelligent AI agents on the ServiceNow platform that automate HR Service Delivery processes for onboarding and offboarding. Partner with HR stakeholders to identify high-value use cases, author custom generative skills, and configure agent personas with decision logic and tool selection. Build workflows using AI Agent Studio and Now Assist, connecting agents to HR Case, Knowledge Management, and external systems like Workday. Test, deploy, and monitor agents through update sets and application scopes, refining prompts and managing human-in-the-loop interventions. Ensure governance, compliance, and security are embedded in every agent while documenting specifications and enabling support teams.
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, or a related technical field
- 2–4+ years of experience implementing or developing on the ServiceNow platform
- At least 1 year building conversational or agentic AI experiences (Now Assist, Virtual Agent, or AI Agents)
- Demonstrated experience creating AI agents or automations for enterprise operations — shipping agents/skills that run against real business processes and users, not just prototypes
- ServiceNow Certified System Administrator (CSA) certification
- Working knowledge of the ServiceNow HRSD data model — HR Cases, HR Services, Employee Center, HR Knowledge, Lifecycle Events / HR Journeys, and Employee Document Management
- Hands-on proficiency with the Now Platform: Flow Designer, IntegrationHub, Scripted / Table REST APIs, Business Rules, Script Includes, ACLs, and the Automated Test Framework (ATF)
- Familiarity with ServiceNow GenAI architecture: Now Assist, AI Agent Studio, Now Assist Skill Kit (NASK), Generative AI Controller, AI Search, and the distinction between GenAI skills, workflows, and autonomous AI Agents
- Solid scripting ability in JavaScript (server- and client-side glide scripting) and comfort reading/consuming JSON REST payloads
- Understanding of core AI agent concepts — large language models (LLMs), retrieval-augmented generation (RAG), prompt engineering, grounding/knowledge sources, tool calling, and agent orchestration — as applied within ServiceNow
- Proven ability to integrate disparate systems through APIs and webhooks
- Experience designing for production: scalability, reliability, monitoring, error handling, and lifecycle/version management on the Now Platform
- Strong problem-solving mindset with the ability to translate complex HR requirements into functional, governed AI workflows
- Excellent communication skills to collaborate with non-technical HR stakeholders and present technical concepts clearly
Desired Qualifications
- Equivalent hands-on ServiceNow experience will be considered (in lieu of the required Bachelor's degree)
- Certified Implementation Specialist – Human Resources (CIS-HR) certification
- ServiceNow AI Agent / Now Assist credentials
- Experience integrating an HRIS such as Workday
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