AI Agent Designer
On-siteCincinnati, Ohio, United States
Job Summary
Design and orchestrate AI-powered workflows and autonomous agent experiences that transform how work gets done across Global Payments. Partner with business leaders to identify high-value opportunities, translate business challenges into agentic solutions, and define future-state ways of working. Create agent blueprints, workflow designs, requirements, and success metrics that enable engineering teams to build scalable AI solutions. Lead AI discovery workshops, map complex cross-functional processes, and uncover opportunities for automation, augmentation, and productivity gains. Evaluate emerging AI technologies, tools, and agent frameworks, helping shape the company's vision for the next generation of AI-enabled work.
Required Qualifications
- 5 years+ of experience in business analysis, product management, consulting, process design, solution design, or a related role
- Demonstrated ability to analyse complex business processes and translate them into structured requirements, workflows, or technology solutions
- Strong facilitation and stakeholder management skills, with experience working directly with senior business and technology leaders
- Experience with AI, automation, workflow platforms, or data-driven technologies
- Excellent communication, storytelling, and problem-solving skills, with the ability to simplify complex concepts and influence decision-making
- Knowledge of Large Language Models (LLMs), prompt engineering, knowledge management, RAG architectures, or AI product development
- If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test
Desired Qualifications
- Experience in payments, fintech, financial services, or other highly regulated industries
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