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Service Now1 month ago

AI Adoption Lead

Hybrid · West Palm Beach, Florida, United States

Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Enterprise
Industry
Information Technology And Services

Job Summary

Lead adoption and change management for Global Sales Operations within the GTM AI Acceleration team; design scalable training, establish communities of practice and local champion networks, drive enterprise-level change management, measure adoption through usage and feedback, and design/global enablement strategies to rollout AI tools and processes for Sales Operations personas and workflows; collaborate with GTM Engineers, Data Engineers, Project Managers, Enablement Experts, and Sales Operations teams to align product development with user experience. A Day in the Life includes hosting community-of-practice sessions, coordinating with engineers on upcoming releases, and delivering adoption dashboards for leadership. Ideal candidate has 4+ years in SaaS or enterprise sales enablement/change management, experience leading technology adoption initiatives, and strong communication skills; proficient with CRM and AI/automation tools; fluent in English with additional languages valued.

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AI Adoption Lead

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