AGS Regional Operations Manager
$140,000–$192,500 year
On-siteSanta Clara, California, United States or Boise, Idaho, United States
Job Summary
Forecast financial, manpower, and operational requirements for key businesses including start-ups, warranty, and service agreements. Identify and pursue service agreement business with marketing and sales while managing start-ups for time and cost efficiency. Manage local inventories, RMA procedures, and systems start-ups to ensure customer satisfaction with service and system performance. Interview, hire, and train customer engineers; develop their skills and spot managerial talent. Escalate system downs per valid procedures to ensure earliest return to service and achieve guaranteed uptime. Promote quality improvement processes to reduce cycle time and drive continuous technical performance. Ensure appropriate safety practices among customer engineers and follow departmental procedures to safeguard health and welfare.
Required Qualifications
- Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service)
- Identifies and pursues service agreement business in conjunction with marketing and sales
- Manages start ups in terms of time and cost requirements
- Manages local inventories and RMA procedure
- Maintains DSO according to goal
- Manages systems start up and warranty cost under reserve
- Ensures customer satisfaction with Company service and system performance
- Interviews, hires, and trains customer engineers as necessary to support regional business
- Ensures employee satisfaction through communication of business progress and all related action
- Setting goals and controlling achievements
- Establishing training and career development plans
- Ensures the appropriate safety practices among customer engineers
- Develop CE skills
- Spots and develops managerial/other specialist talent
- Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service
- Reports in a timely and accurate manner as required
- Achieves guaranteed up time and other parameters as sold to customers
- Promotes quality improvement processes to reduce cycle time
- Drive continuous improvement of technical performance
- Empower the work force
- Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them
- Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families
- Applies in-depth understanding of how own discipline integrates within the segment/function
- Manages multiple related teams, sets organizational priorities and allocates resources
- Identifies and resolves complex technical, operational and organizational problems
- Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans
- Guided by business unit, department or sub-functional business plans
- Influences others internally and externally, including senior management
- Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times
- Demonstrating the highest level of ethical conduct reflecting Applied Materials' core values
- Responsible for building a strong team that delivers world class service to regional customers in North America
- Travel: Yes, 20% of the Time
- Relocation Eligible: Yes
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