Agentic Product Manager
On-siteNew York City, New York, United States or New York, United States
Job Summary
Develop and own the engagement and adoption strategy for the agentic experience, including entry points, proactive messaging, and notification frameworks that drive discoverability and repeat usage. Lead customer research and behavioral data analysis to identify friction points across the customer journey, translating findings into prioritized roadmap initiatives. Own and maintain a product backlog spanning messaging, engagement surfaces, and channel integrations, ensuring alignment with the broader agentic strategic roadmap. Build and track the engagement measurement framework, including adoption rate, habituation, and retention metrics, while partnering with analytics teams to operationalize go/no-go criteria. This role requires 5+ years of product management experience with a focus on customer engagement and digital channel strategy, reporting to a core leader within Chase's Agentic Experience organization.
Required Qualifications
- 5+ years of experience or equivalent expertise in product management, with demonstrated focus on customer engagement, growth, or digital channel strategy
- Advanced knowledge of the product development life cycle, with strong fluency in behavioral analytics, A/B testing, and data-driven decision making
- Proven ability to drive adoption and engagement strategies across complex, multi-channel digital products — including push notifications, in-app messaging, and proactive customer communications
- Strong stakeholder management skills with the ability to align cross-functional teams (Channels, Comms, Marketing, Analytics) and drive decisions independently without escalation
Desired Qualifications
- Demonstrated prior experience working in a highly matrixed, complex organization
- Experience with AI-driven or agentic product experiences, personalization engines, or proactive customer communication platforms
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