Agentic Engineer II - AI Agents (Customer Agents)
On-siteShenzhen Shenzhen, Guangdong, China or Hong Kong, Hong Kong
Job Summary
Build and operate customer-agent capabilities, including conversation flows, knowledge retrieval, tool calling, and human handoff. Develop reliable LLM application services featuring prompts, context management, RAG, guardrails, and structured tool execution. Establish evaluation and observability workflows to measure answer quality, task success, latency, and common failure modes. Partner with product, design, and customer-facing teams to turn real customer problems into shipped agent experiences. Improve the shared agent platform by refining reusable primitives, APIs, testing, deployment, and developer experience. Contribute to technical design and raise engineering quality through thoughtful implementation and code reviews.
Required Qualifications
- 4-7 years of software-engineering experience
- strong backend or full-stack foundations
- Experience shipping production systems with Python, TypeScript, or similar languages
- Practical experience building LLM-powered applications, such as RAG, tool calling, agents, evaluation systems, or AI workflow automation
- Strong ownership and debugging skills
- comfort working across product and infrastructure boundaries
- Sound engineering judgment around reliability, privacy, latency, and cost in customer-facing systems
- Clear written and spoken communication in a fast-moving, collaborative team
Desired Qualifications
- Experience with multi-tenant SaaS
- conversational products
- messaging platforms
- customer-support automation
- Experience with LLM gateways
- model providers
- observability
- experimentation platforms
- AI evaluation
- Experience with voice
- realtime AI
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