Agentic Customer Success Manager, Director
$150,100–$273,000 year
On-site · San Francisco, California, United States or Austin, Texas, United States
Job Summary
Director-level Customer Success Manager role focused on governance and optimization of AI-enabled enterprise SaaS adoption. You will partner with Salesforce teams and consulting partners to ensure deep, measurable adoption of contracted use cases, manage the roadmap and consumption of licenses, and translate technical capabilities into tangible business value. Responsibilities include data-driven governance, telemetry analysis, cross-functional collaboration, and enabling customer CoEs and Agent Champions to scale AI solutions while driving ROI and reducing friction in enterprise environments. Preferred expertise in Supply Chain/Manufacturing or Financial Services, familiarity with ERP/MRP/back-office ecosystems, and Salesforce/Data Cloud tools. Certifications in Salesforce or AI-related credentials are a plus.
Required Qualifications
- 8-10+ years of work experience, with 4+ years in Customer Success, Professional Services, or Management Consulting, focused on adoption and change management for enterprise SaaS
- Governance experience in digital transformation projects
- Analytical fluency with telemetry, usage data, and performance dashboards
- Experience managing consumption-based accounts and driving utilization
- Strong presentation and communication skills to senior stakeholders
- Experience with ERP, MRP, or related back-office systems in enterprise settings
- Familiarity with Salesforce ecosystem, Data Cloud, and enterprise AI initiatives
- Certifications in Salesforce or related AI/CRM tools are a plus
- Ability to work cross-functionally with Account Executives, Professional Services, and Partners
- Experience in industries like Supply Chain/Manufacturing or Financial Services preferred
- Experience shaping governance structures or Steering Committees for large-scale programs
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