Agente de Reservas (Contrato de Sustitución) - The Madrid EDITION

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest needs, verify availability, and explain guarantee, rate, and cancellation policies. Input correct codes for special room types into the reservation system and document special requests. Answer questions about property facilities and follow proper escalation procedures for guest concerns. Welcome guests, assist individuals with disabilities, and maintain professional appearance while ensuring confidentiality and protecting company assets. Move objects weighing 10 pounds or less.