Agente de Customer Support - Turno noche
HybridBuenos Aires, Buenos Aires F.D., Argentina or Caba, Ilocos, Philippines
Job Summary
Provide personalized support and advice to users across multiple countries via phone, email, social media, and chat. Monitor client requests through a ticketing system and establish remote connections via TeamViewer to configure hardware and resolve functional issues. Identify improvement opportunities in both the product and service based on daily client interactions. Requires late/night shift availability (18:00 to 01:00), technical training or knowledge of hardware/networks, strong communication skills, and CRM proficiency. Join a growing tech startup serving restaurants in Latin America with competitive international compensation and remote/semi-presential work in Buenos Aires.
Required Qualifications
- Tengas formación en carreras técnicas o poseas conocimientos sobre hardware, redes e instalación de software
- Tengas disponibilidad horaria turno tarde/noche (de 18hs a 01hs)
- Cuentes con excelentes habilidades de comunicación, tanto orales como escritas
- Tengas experiencia con el manejo de CRM (HubSpot, Zendesk o similar)
- Tengas excelente ortografía, gramática y capacidad de interpretación de texto
Desired Qualifications
- Tengas un fuerte interés por la tecnología en general
- Tengas experiencia en el rubro gastronómico (preferente)
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