Agent u kontaktnom centru (m/ž)
On-siteVelika Gorica, Zagreb County, Croatia
Velika Gorica, Zagreb County, CroatiaOn-siteFull Time
Full Time
Job Summary
Coordinate user situations and manage cases by answering incoming calls from service users. Organize service delivery by coordinating with partners to ensure timely support. Work in a three-shift schedule, with the option to work from home during the third shift and certain holidays. This role is based in Velika Gorica or Pula. ORYX Asistencija, part of the Zubak Group, is a leader in emergency assistance services across Croatia and eight other European markets. The contact center serves as a primary development point for employees within the organization.
Required Qualifications
- Poznaješ prije svega engleski jezik
- imaš izražene komunikacijske vještine
- sklon si timskom radu
- Informatički si pismen
- imaš organizacijske vještine
- rad u 3 smjene
- mogućnost rada od kuće u trećoj smjeni i tijekom određenih blagdana
- zaprimanje dolaznih poziva od korisnika usluga
- organizacija i vođenje slučaja
- koordinacija s partnerima i organizacija isporuke usluga
- Ugovor na neodređeno
- velika Gorica
- Pula
Desired Qualifications
- poznavanje talijanskog i/ili slovenskog jezika u govoru i pismu
- iskustvo rada u kontaktnom centru
- vrlo dobro poznaju prometnice, naselja i geografska obilježja
- dobro se snalaze u prostoru pomoću digitalnih karti
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