Agent Support Assistant
$27,000–$27,000 year
On-siteBishops Stortford, England, United Kingdom
Job Summary
Provide friendly first-line support to self-employed estate agents via telephone, email, and other communication channels by responding to routine operational enquiries and guiding them through company systems and processes. Record enquiries accurately, escalate complex queries while keeping agents informed, and maintain precise information across CRM and internal systems. Process documentation, update spreadsheets, monitor shared inboxes, and assist with system access and user account management. Support onboarding activities by preparing compliance documentation and coordinating training arrangements, while identifying recurring issues to improve internal processes. Work within a three-person team from 9am to 5pm, Monday to Friday, with occasional flexibility for training sessions.
Required Qualifications
- Strong organisational and administrative skills
- Clear and confident written and verbal communication
- A friendly, patient and customer-focused approach
- Good attention to detail and a commitment to accurate work
- Confidence using Microsoft Office and learning new systems
- The ability to organise and prioritise a varied workload
- A practical approach to solving straightforward problems
- A positive attitude and willingness to learn
- Friendly, professional and approachable
- Organised, dependable and conscientious
- Calm and helpful when responding to questions or problems
- Comfortable working as part of a small, collaborative team
- Willing to ask questions and learn from more experienced colleagues
- Adaptable and positive about changes to systems and processes
- Full-time role based in our headquarters in Little Hadham
- 9am to 5pm schedule, Monday to Friday
- occasional flexibility required to accommodate new agent schedules or training sessions
Desired Qualifications
- Previous experience in administration, customer service or a support role
- Experience using a CRM or another business management system
- Experience within estate agency, property or a network-based business
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