Agent-Registration Service Center

Answer, record, and process guest requests via telephone, email, chat, and mobile devices. Operate the switchboard to handle wake-up calls and direct calls to appropriate extensions. Log requests into the computer system, contact relevant departments, and follow up to ensure resolution. Provide information on room features, amenities, and local areas. May process room service orders and record transactions in the point-of-sale system. Assist guests with internet access and entertainment. Maintain confidentiality, adhere to company policies, and ensure professional appearance. Welcome guests according to standards and use clear, professional language. Perform duties requiring standing, sitting, or walking for extended periods, and lift objects up to 10 pounds.