Agent Operations Regional Lead
On-siteFreetown, Western Area, Sierra Leone
Job Summary
Coordinate agent openers to identify new location opportunities and recruit agents while ensuring compliance with legal, policy, and contract requirements. Manage teams to deliver agent training and certification for all products, including KYC and AML/CTF, and oversee outlet branding and supply coordination. Monitor cash and e-value availability through liaison with Liquidity and Agent Quality Territory teams, and track agent performance against targets using regional reports. Identify agents for closure, recover equipment, and remove branding materials per internal procedures. Serve as the primary contact for the region's agency network, driving operational excellence, cost management, and regulatory compliance. Fluent in English, Krio, and local languages, with 5+ years managing agent networks in Sierra Leone, including upcountry experience. Based in Sierra Leone for this permanent role.
Required Qualifications
- Fluent in English, Krio and in any additional local language
- 5+ years of relevant work experience specifically managing an agent network in Sierra Leone
- minimum 2 years of experience managing field-based teams
- Must have worked and overseen agent network activities in the upcountry
- Work authorization in Sierra Leone
- This is a permanent position
- Willingness to relocate to other regions if needed
Desired Qualifications
- Communicate effectively and often, both in writing and in person, to the point of over-communication
- Are detail-oriented and strive for excellence in everything you do
- Are a self-starter and proactive about achieving ambitious targets
- Enjoy owning projects - you're autonomous yet know when to escalate problems
- I have built and led strong teams that achieved key results
- Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth
- Adjust quickly to changing priorities and conditions
- Think about culture and process from the users' perspective
- Are tech-savvy: comfortable navigating Excel and onboarding to new tools
- Are honest
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