Agent/ica korisničke podrške na njemačkom jeziku u bankarskom sektoru
Hybrid · Osijek, County of Osijek-Baranja, Croatia
Job Summary
First-line German-speaking customer support for a banking client, based in Osijek with initial in-office training and subsequent potential home-based work. Provide information on products and credit agreements to existing customers, without prospecting or sales activities. Emphasize excellent customer experience, empathy, and active listening; leverage structured training and internal learning platforms for ongoing development; enjoy flexible hours and weekend time off with clear opportunities for advancement.
Required Qualifications
- Fluent German language (C1 or higher) in speech and writing
- Excellent communication and interpersonal skills including empathy and active listening
- Ability to quickly assimilate information, adapt, and respond to changes
- Positive attitude and commitment to delivering excellent user experience
- Stable internet connection suitable for home-based work (minimum 10 Mbps)
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