Agent Front Desk Holiday Inn
On-siteOhio, United States
Ohio, United StatesOn-siteFull TimeHOSPITALITYEnterprise
Full TimeEnterpriseHOSPITALITY
Job Summary
Check guests in and out swiftly, manage bookings and up-selling opportunities, and handle cash and credit transactions while acknowledging IHG Rewards Club members. Record guest preferences, answer messages and requests, and assist with bill issues or local knowledge. Report incidents following safety procedures and wear protective gear as needed. Take pride in your appearance as a brand ambassador and stay updated on daily events and activities. Be ready to jump into ad-hoc duties when colleagues need help. Flexibility for night, weekend, and holiday shifts is required.
Required Qualifications
- Communication skills
- Problem-solving skills
- Fluency in the local language
- Literate and tech-savvy
- Flexibility
- High school diploma or qualification
- At least one year in a front desk or guest service position
- Strength to lift, push and pull big objects up to 50lbs (23 kg)
Desired Qualifications
- Extra language skills
- A college or university degree
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