Agent Experience Coordinator
$43,680–$48,589 year
On-siteMadison, Wisconsin, United States
Job Summary
Welcome guests, manage mail distribution, and facilitate in-office event setup to maintain the overall appearance and organization of the Madison office. Field questions and resolve issues via phone, email, and in-person meetings for a small portfolio of customers while providing 1:1 support on Compass technology adoption. Create collateral from templates and act as a liaison for complex marketing requests, plus answer basic questions and troubleshoot technology, hardware, and enterprise systems. Prepare for sales meetings, perform data entry, and handle ad-hoc administrative assistance as needed. This 100% in-office role requires standard operating hours, the ability to lift up to 25 lbs, and experience in customer service or office management.
Required Qualifications
- 1-2 years of previous experience in customer service, office management, hospitality, or operations
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
Desired Qualifications
- Previous experience in real estate a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Great listening skills, connects well with others, and is empathetic of the customer's pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Strong verbal communication and presentation skills
- Meticulous attention to detail, highly organized
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