Agent Experience Coordinator
$56,160–$59,280 year
On-site · Brooklyn, New York, United States
Job Summary
Agent Experience Coordinator leads in-office onboarding and guest reception, maintains office standards, supports customers with Compass tools and programs, assists with marketing requests, and collaborates with the agent experience team. Responsibilities include welcoming guests, answering phones, managing mail, organizing supplies, providing 1:1 technology support, assisting with marketing collateral, facilitating enterprise-system questions, aiding with meetings and data entry, and supporting office events. Key skills include customer service, organization, communication, problem-solving, and comfort with enterprise technology (Zendesk, Salesforce, Confluence). The role requires in-office availability and physical ability to lift up to 25 lbs; prior experience in real estate or hospitality is a plus.
Required Qualifications
- 1-2 years of experience in customer service, office management, hospitality, or operations
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Ability to lift up to 25 lbs
Additional Requirements
- None specified
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