Agent.e expérience clients (bilingue)
On-siteGranby, Quebec, Canada
Granby, Quebec, CanadaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Deliver professional, courteous, and personalized service to clients by addressing inquiries regarding products, pricing, warranties, orders, and shipping policies. Identify customer needs and propose tailored solutions while tracking requests and modifications to ensure an impeccable experience. Collaborate closely with various departments to resolve demands effectively and actively participate in team meetings to continuously improve processes. Maintain deep product knowledge to provide expert advice. This bilingual role supports Artopex's reputation for excellence within its retailer network.
Required Qualifications
- Bilinguisme français et anglais, autant à l'oral qu'à l'écrit
- Bonne capacité d'analyse et de résolution de problèmes
- Maîtrise de la suite Microsoft Office (Word, Excel et Outlook)
- Excellentes habiletés organisationnelles et souci du détail
- Facilité à apprendre et désir de développer ses connaissances
- Esprit d'équipe, professionnalisme et approche orientée vers le service à la clientèle
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