Agent de soutien aux installations

Respond to client and retailer technical requests within prescribed deadlines by prioritizing demands, diagnosing issues based on available information, and recommending appropriate solutions. Provide technical assistance, product advice, and training while communicating needs and problems effectively. Consult clients on parts, components, usage, and maintenance procedures. Complete forms, authorize returns, and document cases to facilitate verification, follow-up, and control. Track files efficiently in the computer system and prepare, register, and process warranty claims in collaboration with third parties.