Agent de réservations H/F
On-siteCrozet, Auvergne-Rhône-Alpes, Republic of France or Crozet, Auvergne-Rhône-Alpes, Republic of France
Job Summary
Establish quality client relationships while managing reservation requests, generating proposals, and processing confirmations and proforma invoices via Opera Cloud. Adhere to hotel standards and tariff policies while handling calls, emails, and client inquiries. Drive additional sales through phone, fax, and digital channels, and oversee commission tracking. Collaborate closely with the reception team and other services to ensure seamless operations. Manage gift card transactions and maintain accurate reservation records. Requires a university-level degree, current French language proficiency, and fluent written and spoken English.
Required Qualifications
- Formation d'études supérieures
- Excellentes compétences organisationnelles et relationnelles
- Expérience en hôtellerie de luxe ou dans un poste similaire
- Maîtrise des outils bureautiques et logiciels de gestion commerciale
- Dynamisme, rigueur, sens du service client, avec une bonne élocution et un excellent sens du contact
- Anglais courant exigé (oral et écrit)
- Bonne orthographe et capacité de rédaction
Desired Qualifications
- Connaissance de Opera Cloud et des logiciels de PAO
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