Agent de Réservations H/F - 32h/s Paris

Manage reservation requests for the SNCF network by coordinating hotel assignments, verifying availability, and processing bookings according to negotiated contracts and rates. Track departures and arrivals, handle modifications or cancellations, and resolve client disputes or complaints while ensuring service quality standards. Collaborate with the hotelier department and external partners to optimize occupancy rates and control average hotel prices. Process invoices in alignment with reservation details and manage first-level dispute information under supervision. Work night shifts to support 1.3 million annual stays.