Agent Data Quality CSC (m/f/n)

Support CSC agents on quality issues and complex customer requests; share accurate, valid and complete data to internal interlocutors related to customer satisfaction, sales processes, MaCo process and other related topics; collaborate with the Business Process Expert and participate in data quality activities to exchange observations; analyze all exception cases (BPEM, Contract Management, Welcome Letter, Goodbye Letters, SEPA) for manual processing; detect and assist in correcting erroneous data; propose process improvements based on analysis; participate in improvement projects and test sessions (CRM, Digital onboarding, Customer portal, NEDP- and MaCo-platform); prepare internal reports concerning data such as reading estimates, invoice adjustments, energy metering and instalment adjustments, BPEM cases by department, PDOC cases, network costs; meet service level targets to improve and harmonize the level of service; ensure compliance to communication procedures, guidelines, and policies; regularly report to the Team Leader Data Quality on achievements and blocking points, challenges, and issues; hybrid working mode with the possibility to work from home; for external applications, a recent copy of the police record may be requested during interview.