Agent D’opérations Bilingue
$52,310–$62,850 year
HybridSaint-Laurent, Quebec, Canada
Job Summary
Provide superior client service via the portal, email, and telephone by responding to all requests within the allotted time frame. Develop internal and external partnerships to improve the overall client service experience. Manage, as directed by the lender's representative, issues and discrepancies related to titles. Execute daily tasks in accordance with corporate policies while collaborating with external clients such as lenders, notaries, and brokers. Maintain high standards of confidentiality and prioritize conflicting deadlines in a busy, deadline-driven environment. Work a regular rotating late shift up to 7:00 pm (AST).
Required Qualifications
- Must be bilingual
- Must be highly detail-oriented and able to manage conflicting priorities in a busy, deadline-driven environment
- Ability to exercise good judgment in protecting confidential information
- Advanced proficiency in French (reading, writing, and speaking) required
- Intermediate MS Office and Outlook skills
- Candidates must be flexible to work a regular rotating late shift up to 7:00 pm (AST)
Desired Qualifications
- A degree in legal technology or as a notary, or equivalent experience, is considered an asset
- Bilingualism certification is considered an asset
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