Agent, Customer Service

Agent, Customer Service position handling domestic, intercompany and third-party order processing for China customers; responsibilities include validating purchase orders, BAD/LCs, ensuring order accuracy, coordinating with supply chain and demand planning, processing domestic and intercompany sales orders into SAP, tracking order status, communicating with customers and sales teams, coordinating with service providers for delivery, ensuring invoicing and related shipping documents, processing customer inquiries and complaints in SAP, and preparing documents for RMB VAT invoicing; provides support to Sales, Finance, Operations Planning, Supply Chain and Purchasing as necessary. Based in Ningbo, China.