Agent Customer Service Center CDD (12 mois) (m/f/n)

Manage client requests and complaints across phone, email, and face-to-face channels by proposing solutions and ensuring problem resolution. Handle administrative tasks including contracts and invoices while communicating clear, precise information to clients and internal stakeholders. Inform management of encountered issues and suggest improvement initiatives. Uphold company procedures and communication standards to reinforce service quality. Maintain flexibility to contribute to other service tasks as needed.