Agent: Call Centre Inbound & Outbound
On-site · Johannesburg, Gauteng, South Africa
Johannesburg, Gauteng, South AfricaOn-siteFull TimeMid LevelAssociates DegreeEnterprise
Type
Full Time
Level
Mid Level
Education
Associates Degree
Company size
Enterprise
Job Summary
Deliver day-to-day knowledge work to execute predefined objectives as per SOPs. Achieve contracted service level agreements by being available to cardholders, branches and merchants to serve as informational support. Customer Experience: provide service excellence and achieve customer satisfaction. Compliance and Risk Management: fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.
Required Qualifications
- NQF Level 6 Collections experience is an advantage
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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