Agent-At Your Service - Courtyard by Marriott Subang

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile devices. Operate the switchboard, process wake-up calls, and direct inquiries to the correct extensions. Relay messages accurately, log requests in the computer system, and follow up with guests to ensure satisfaction. Provide information on room features, amenities, and local areas; process room service orders and record transactions in the point-of-sale system. Assist guests with internet access and entertainment. Maintain professional appearance, adhere to company policies, and ensure confidentiality. Welcome guests according to standards, address service needs, and support the team to reach common goals.