Agent - Air Export Customer Service
On-siteSingapore, Singapore
Job Summary
Answer all incoming calls and handle air export shipment bookings via various communication channels to achieve timely freight booking and shipment pickup. Provide quotes for freight charges, enter OPA/Air Lateral data into ETMS accurately, and ensure Pharmaceutical & Healthcare requirements comply with GDP/GDPMDS regulations. Monitor shipment uplift and transit using Workboard to highlight delays, obtain rate approvals, and raise F2F/BCR before departure. Respond to customer complaints and enquiries promptly with suggested solutions or recovery actions while building business rapport with internal and external customers. Prepare required reports and take on additional tasks delegated by the Department Supervisor or Manager.
Required Qualifications
- Currently residing in Singapore
- Willingness to grow, learn and work hard
- Bilingual
- Minimum tertiary education
- 3 to 5 years' relevant industry experience
- Computer literate and able to operate email
- Good interpersonal, communication and problem-solving skills
- Good written and spoken English
Desired Qualifications
- Good understanding of customers' profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all of time
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