Agency Systems Support Assistant
On-siteBismarck, North Dakota, United States
Job Summary
Review, research, and resolve agency management system exceptions and workflow errors while performing routine updates and maintenance within related software platforms. Provide first-level help desk support for agents and employees regarding system access, navigation, and basic troubleshooting, including password resets and user setup. Create, update, and maintain agency, agent, client, and policy information within company systems, ensuring data accuracy and assisting with data cleanup initiatives. Document, track, and escalate complex technical issues, generate routine reports, and assist with testing and validation of system enhancements. Create and update procedures for supported systems, provide user training on functionality and best practices, and support special projects as assigned.
Required Qualifications
- Working knowledge of Microsoft Office Suite required, with emphasis on Outlook, Excel, and Word
- College Internship, associate degree, or experience in informational Technology is preferred or comparable industry experience
Desired Qualifications
- Education and Experience required: College Internship, associate degree, or experience in informational Technology is preferred or comparable industry experience
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