Agency Support Specialist
On-siteYadkinville, North Carolina, United States
Job Summary
Answer and route incoming calls for multiple agency locations, welcome walk-in clients, and assist with insurance service needs. Process payments, handle billing questions, and update client contact information in agency and carrier systems. Gather mortgagee and lienholder changes, prepare policy documents, and manage towing reimbursement requests. Support Personal Lines Account Managers, handle mail, complete daily remittance activities, and participate in agency meetings and training. Protect confidential information and assist with special projects as assigned. Full-time role with comprehensive benefits and opportunities for growth within the Leavitt Group affiliate.
Required Qualifications
- Strong customer service skills and a willingness to help others
- Excellent verbal and written communication abilities
- Strong attention to detail and organizational skills
- Ability to prioritize tasks and manage multiple responsibilities
- Comfortable working in a fast-paced environment
- Basic computer proficiency, including Microsoft Word and Excel
- Typing and data entry experience
- High School Diploma or GED
Desired Qualifications
- Previous insurance, administrative, or customer service experience
- Experience with AMS360 or AgencyZoom
- North Carolina Personal Lines or Property & Casualty License
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