Agency Segment Lead

Develop and own the agency segment strategy across pharmaceutical clients, including large pharma, key accounts, and emerging biotech. Partner with clients to understand evolving needs and translate business objectives into integrated agency solutions. Oversee a portfolio of agency clients to ensure high satisfaction, retention, and measurable impact while serving as a senior strategic partner to internal delivery teams and go-to-market stakeholders. Coordinate with account managers to improve the customer experience and contribute to complex, multi-discipline projects requiring strong oversight. Build executive-ready narratives and deliver compelling presentations for client meetings and senior-level engagements. Support strategic account planning, business development efforts, and major client pitches. Champion a client-centric mindset and leverage data to drive continuous improvement and process enhancements across the segment.