Agency Digital Transformation, Consultant
On-siteHo Chi Minh City, Ho Chi Minh City (HCMC), Vietnam
Job Summary
Define, prioritize, and manage the agency digital platform ecosystem end-to-end to maximize business value and transform Salesforce daily activities. Translate business strategy into initiatives with clear roadmaps, aligning plans with budgets and resources while managing assigned digital projects from requirements gathering to launch. Support execution of adoption initiatives through campaigns, training, and dashboard management to drive agent engagement and productivity. Establish performance frameworks, KPIs, and governance models to measure digital maturity, utilizing data insights to optimize processes and address user pain points.
Required Qualifications
- minimum bachelor degree
- minimum 5 years of experience in digital product management, digital transformation, or platform delivery
- Experience in insurance industry
- Digital platform development management
- Business analysis
- Figma design tools and user journey design
- Agile project management
- Data analysis and dashboard tools (e.g., Excel, Power BI)
- Strong stakeholder management
- High ownership, result-oriented, and proactive mindset
- Design thinking mindset with strong user-centric approach
- Strong analytical, problem-solving, and critical thinking ability
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