AG Retail Service Support (Seasonal) Wisconsin #2470
$31,200–$31,200 year
RemoteIllinois, United States or Wisconsin, United States
Job Summary
Deliver exceptional customer service through professional, friendly, and knowledgeable interactions while assisting customers via phone and email with retail experiences, product inquiries, purchases, reservations, orders, and service-related concerns. Research and resolve customer issues to achieve first-contact resolution, process orders accurately while safeguarding confidential information, and document all interactions within company systems. Maintain thorough knowledge of products, promotions, and policies to provide personalized service that addresses individual needs and maintains a positive brand experience. Adapt to changing workloads and seasonal demands while meeting established quality, productivity, and attendance goals in a fully remote environment.
Required Qualifications
- High school diploma or GED
- 1–2 years of customer service experience, preferably in a call center, retail support, consumer services, or similar environment
- Strong attendance history and demonstrated job performance
- Ability to attend mandatory virtual training for up to 10 days
- Availability to participate in a 25–40 hour per week training schedule, Monday through Friday, during designated training hours
- Minimum typing speed of 30 words per minute (880 keystrokes per minute)
- Basic math proficiency
- Strong computer skills with experience using Microsoft Windows and multiple software applications
- Ability to quickly learn customer service and transactional systems
- Strong data entry skills with exceptional accuracy and attention to detail
- Excellent verbal and written communication skills
- Strong interpersonal, customer service, and problem-solving abilities
- Ability to communicate professionally with customers, retail partners, and internal teams
- Ability to remain calm, composed, and effective while managing changing priorities and customer expectations
- Ability to work independently in a remote environment while collaborating with others
- Must reside in Wisconsin or Illinois and work from the designated home address provided during the hiring process
Desired Qualifications
- Previous call center, retail customer support, or consumer service experience
- Experience supporting customers through multiple communication channels, including phone and email
- Experience working in a high-volume or seasonal customer service environment
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