Aftersales Service Manager (North America/Europe/Middle East Market)
On-siteHanoi, Hanoi, Vietnam
Job Summary
Lead and manage aftersales service operations across North America, Europe, and the Middle East, planning and controlling activities including Mobile Service, Mobile Body & Paint, and Valet Service. Identify and develop partnerships with external service providers while negotiating collaborations for paid service operations. Oversee end-to-end handling of aftersales complaints from intake to resolution, supporting complex cases beyond the Customer Call Center's capabilities. Monitor defect rectification programs and recall campaigns, and collaborate with local teams to design customer experience improvement initiatives. Requires a Bachelor's degree, five years of automotive aftersales experience, and fluency in English with frequent travel across assigned markets.
Required Qualifications
- Bachelor's degree or higher in Automotive, Engineering, Business Administration, or related fields
- Minimum 5 years of experience in automotive manufacturing or aftersales service operations
- Strong knowledge of aftersales operations, recall management, and customer experience
- Strong end-to-end project management skills, with the ability to plan, execute, monitor, and deliver projects effectively across cross-functional teams
- Proven ability in stakeholder management, negotiation, and problem-solving
- Fluent in English
- Willingness to travel frequently for business trips across assigned overseas markets
Desired Qualifications
- Experience working with or supporting overseas markets (North America, Europe, or Middle East)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.