Aftersales Manager

Lead the aftersales team in the workshop and service counter at the Mega Occasion location in Utrecht, guiding staff to deliver consistent, high-quality service experiences. Coach and develop team members while proactively managing customer inquiries, feedback, and complaints to ensure satisfaction. Optimize internal processes and identify commercial opportunities to drive results, maintaining overall operational oversight in busy situations. This role requires experience in aftersales leadership, strong communication skills, and a customer-focused mindset. Van Mossel, the largest automotive group in the Benelux, offers a supportive environment with a company car, phone, and training opportunities through the Van Mossel Academy.