Aftersales Manager

Lead the aftersales reception team at Van Mossel Peugeot, Citroën DS in Amsterdam Duivendrecht by coaching, motivating, and managing daily operations to ensure KPIs for customer satisfaction, revenue, and return on investment are met and exceeded. Analyze departmental reports to translate results into concrete improvement actions while optimizing work processes to enhance efficiency. Guarantee excellent service delivery and a welcoming reception for customers, maintaining close collaboration with the workshop and other departments to facilitate seamless teamwork. Contribute to the ongoing development of aftersales activities within the vestiging as part of the largest automotive organization in the Netherlands.