Aftersales Manager

Manage all aspects of the Service Department, achieving set targets and improving customer satisfaction by assisting the Service Manager. Ensure 100% KPI achievement by analyzing potential, strategizing market penetration, and monitoring reports such as Vehicle Checklist Repair Orders, Trouble Diagnosis Worksheets, and QC checklists. Create marketing plans to increase productivity and revenues while visiting corporate accounts and insurance companies to promote goodwill. Guide subordinates in achieving KPIs, conduct objective performance evaluations, and coordinate training needs with HRAD. Monitor employee performance, implement appointment policies, and utilize technological means to ensure clients complete appointments on time. Requires a Registered Mechanical Engineer with at least three years of automotive service experience and a driver's license.