Aftersales Lead | Norway
On-siteOslo, Oslo, Norway
Job Summary
Drive aftersales performance, service quality, and sustainable growth across Polestar's service network by supporting partners in solving operational and technical challenges. Analyze key aftersales KPIs to translate insights into actions that improve profitability and service performance, while leading continuous improvement initiatives that optimize operations. Deliver strategic service market projects and build strong partner relationships to grow revenue, loyalty, and network performance. This role requires frequent business travel to service and retail partners and involves managing service processes to ensure timely resolution of issues. You will work onsite at Polestar Norway HQ in Fornebu, Oslo, with both team members reporting directly to the Head of Customer Experience.
Required Qualifications
- Solid experience within automotive aftersales, service network operations, or customer service management
- Relevant degree in Business, Finance, Engineering, or equivalent professional experience
- Demonstrated ability to lead cross-functional projects and drive business and service improvements
- Strong data analysis capabilities with a track record of turning customer and operational insights into measurable results
- Solid experience within automotive aftersales, service network operations, or customer service management
- Relevant degree in Business, Finance, Engineering, or equivalent professional experience
- Demonstrated ability to lead cross-functional projects and drive business and service improvements
- Strong data analysis capabilities with a track record of turning customer and operational insights into measurable results
Desired Qualifications
- Experience from the Polestar Service Network is considered a strong advantage
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