Aftersales Executive - Mercedes Benz
On-siteBirmingham, England, United Kingdom
Job Summary
Manage service appointments and respond promptly to customer enquiries regarding aftersales services to ensure efficient workflow. Collaborate closely with service and parts teams to provide timely updates, proactively seek feedback, and address concerns professionally. Follow up with customers to guarantee satisfaction throughout their service experience while working towards key performance indicators. Promote aftersales initiatives to maximize engagement and foster lasting relationships with valued customers. A valid driver's licence is essential, and the role offers access to Mercedes Benz training, a refer-a-friend scheme, and 31 days of holiday.
Required Qualifications
- Previous experience in an aftersales or customer service role within the automotive sector
- Exceptional communication skills
- Strong organizational skills
- Attention to detail
- Ability to thrive in a fast-paced environment
- Valid driver's licence
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